FAQ

Some of your Questions:

Q. What information can you give about your shipping with Australia?

We operate out of a residential address on the Sunshine Coast, Australia. We endeavour to have your order shipped within 1-3 business days.

We recommend you use the Registered Parcel option which is $8. (You will receive a tracking number) Estimated shipping times for Registered Parcel:
QLD 2-4 days
NSW 3-5 days
ACT 4-6 days
WA 6-8 days
NT 14+ days
TAS 5-7 days

Express Post is available for $13. Most areas receive Express Post within 1-2 days.

Economy postage is $3 and is available for 4 sets and under. This option takes the longest and does not include tracking.
Please note: Random Encounter Dice are not responsible for any lost, stolen or damaged packages when economy postage is chosen.For your package's safety we recommend you upgrade to 'registered mail'.

Q. How about shipping outside of Australia?

We ship to most countries for a flat rate.

Econmy outside Australia is $10AUD. This does not include a tracking number.
Please note: Random Encounter Dice are not responsible for any lost, stolen or damaged packages when International Standard is chosen.

Registered Parcel outside Australia is $24AUD (You will receive a tracking number) and can take 3 to 6 weeks depending on the destination.

Q. Who pays for customs and import taxes?

Buyers are responsible for any customs and import taxes. We are not responsible for delays due to customs.