$AUD

We are away from 1st - 10th Oct

FAQs

R.E.D Authentics

What are R.E.D Authentics? 
R.E.D Authentics are our original sets that have been designed and produced by us!
These sets are only available through us!
Are they limited editions?
We do produce limited edition sets but as we are a small business it is most likely that we may not remake any of the Authentic lines. If you like them, to avoid disappointment, we advise you to purchase them while they are available.

 

  Shipping Info (Australia)

Where do you ship from?
We ship from Brisbane, Australia. (We are 100% online and do not offer pickup, sorry)
How much is shipping?
We offer flat rate shipping which is only $8.50 and orders over $120 get free shipping! 
We know paying for shipping isn't ideal so we recommend ordering with friends to make the most of it!
How long will it take to get my order?
We pack and send orders on Tuesdays and Thursdays.
We ship with Australia Post, estimated shipping for Registered Parcel in Australia is 2-7 days. Most packages are small enough to be delivered to your letter box.
(We do not currently offer Express post due to COVID slowing postal services) Most areas receive Express Post within 1-2 days of it being sent, rural areas take a little longer. 
How do I track my order?
You will receive a tracking number via an email from Australia Post once your parcel has been sent (you may find it in your junk mail folder). Please make sure to enter your email correctly to receive this and for us to be able to contact you.
Returned parcels

Please take care when entering your address and remember to double check it. In the unlikely event that your parcel is returned to us because of issues such as an address error or uncollected item from your post office you will be required to pay for postage again as we have to pay Australia Post to be able to send it again. 

 

Shipping Info (International) 

We do offer International Shipping which takes 3-6 weeks depending on the destination. 

You will receive a tracking number via an email from Australia Post once your parcel has been sent (you may find it in your junk mail folder).

Buyers are responsible for any customs and import taxes. We are not responsible for delays due to customs.

 

General FAQs

Do you stock Kraken dice?
Unfortunately we will no longer be stocking Kraken dice from March 2021 due to their customer service issues.

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We Are Away

We are away from 1st - 10th Oct for PAX Australia.

All orders made while we are away will be sent after we return.

Thanks for your patience!

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